FAQ

🛍 Orders & Products

Q1: How do I place an order?
Simply browse our collections, add your chosen items to the cart, and proceed to checkout. Once your order is confirmed, you will receive an email with the details.

Q2: Are your products handmade?
Many of our items, such as ebony trays and porcelain vases, involve traditional craftsmanship. Each piece may have slight variations that make it unique.

Q3: Will the colors look exactly as shown online?
We make every effort to present our products accurately. However, slight variations may occur due to lighting and screen settings.

🚚 Shipping & Delivery

Q4: Do you ship internationally?
Yes. We ship worldwide from the United Kingdom. UK delivery is free, while international orders cost £13. Orders over £180 enjoy free international shipping.

Q5: How long does delivery take?

  • UK: 2–5 business days

  • Europe: 7–15 business days

  • Rest of the world: 7–15 business days

Q6: Will I receive tracking information?
Yes. Once your order is shipped, you will receive a confirmation email with tracking details.

🔄 Returns & Refunds

Q7: What is your return policy?
We offer 30-day free returns and exchanges. Items must be unused, in original condition, and with packaging intact.

Q8: How do I return an item?
Contact us at support@foteamltd.shop with your order number. We will provide instructions and a return label where applicable.

Q9: How long will it take to get my refund?
Refunds are processed within 5–10 business days after your returned item has been inspected.

📦 Product Care

Q10: How should I care for ebony wood products?
Avoid direct sunlight, excessive heat, or moisture. Gently wipe with a dry cloth to preserve the natural finish.

Q11: How do I clean porcelain items?
Wipe with a soft, damp cloth. Avoid abrasive cleaners that may damage the glaze.

📞 Customer Support

Q12: How can I contact you?
You can reach us via:

  • Email: support@foteamltd.shop

  • Phone: +44 1772 681326

  • Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT)

✨ Didn’t find what you’re looking for?
Please contact us directly—we’re always happy to assist and ensure your shopping experience is seamless.